To configure the voice channel, a phone no. is required. These are the steps to configure. However, in the Omnichannel for customer service when you click open voice Demo, It will automatically...
To set up an omnichannel for customer service, navigate to the power platform admin center. Choose the environment. In the left pane, expand Resources and select Dynamics 365 apps. On the Dynamics 365...
Access Team is used to share records. There was a scenario for a POC where the system has 2 Business Units London & Manchester. I wanted to share a record of BU Manchester to another user whose BU...
How to create a sales quotations using power automate? Scenario – There was a scenario where a customer wanted to create the Sales Quotations automatically for those orders that were expiring in the...
In this post we will see the use case of the PowerApps Pen input control. Power Apps example These are the activities we will perform for this power apps example. This is how the final form will look...
This article will guide you on the basics of how to create and modify a Dynamics CRM model-driven app. Create an App To create a model-driven app, open Power Apps (https://make.powerapps.com/) and...
In the old version of Microsoft Dynamics CRM it allows any customization by using the admin panel. You can customize the entities by navigating to Administration -> Customization -> Customize...
Work template is used to define Leaves, Holidays, and working hours of the resources. Based on it the schedule board displays the resource availability. In Project Service app navigate to settings...
Wanted to write your first JavaScript in Dynamics CRM? This article will help you to see the things in action. These are some of the high-level steps that you need to follow. Write a JavaScript that...
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